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Q: How do I place an order?
A: To place an order, simply browse our collections, select the item you wish to purchase, choose your size and customization options, and click "Add to Cart." Proceed to checkout to complete your purchase.
Q: Can I customise my order?A: Yes, we specialise in custom-made clothing. You can provide your measurements and specific customization requests during the order process, You can customise the measurement option on the size guide and can also speak to our Stylist on the number 8920893989.
Shipping & Delivery
Q: What are the shipping options?
A: We offer standard shipping options. Shipping fees and delivery times vary based on your location.
Q: How long will it take to receive my order?
A: Our standard Delivery time is 5 - 7 Working days from the date of dispatch.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Q: What is your return policy?
A: We accept exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached.
Q: How do I exchange an item?
A: To initiate an exchange, please contact our customer service with your order number and reason for return. We will provide you with further instructions.
Payment & Pricing
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods.
Q: Are there any additional fees?
A: The total price at checkout includes all taxes except shipping fees. There are no hidden costs.
Q: How can I contact customer service?
A: You can reach our customer service team via email at info@betrue.co.in or call us at: +91 8920893989. We are available Monday to Friday, 10 AM to 6:30 PM.